Terms of Service
Updated May 5, 2025
These Terms of Service, including Alternative Dispute Resolution Policy and Class Action Waiver apply to the use of plantbased-balance.org (the “Site”) and the PlantBasedBalance Web Application (the “Application”).
The Site and the Application are owned and operated by PlantBasedBalance (“Company”). The Site and the Application are collectively referred to as the “Platform” within the Terms of Service. The terms “you”, “user”, “consumer” or “resident” refer to you as a user of the Platform. The terms “we” or “us” refer collectively to the Company.
THE SERVICES OFFERED THROUGH THIS PLATFORM ARE FOR INFORMATIONAL AND EDUCATIONAL PURPOSES ONLY. THEY ARE NOT INTENDED TO SUBSTITUTE PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. PLANTBASEDBALANCE DOES NOT EMPLOY LICENSED HEALTHCARE PROVIDERS OR OFFER INDIVIDUALIZED CLINICAL OR THERAPEUTIC SERVICES.
1. SERVICES
PlantBasedBalance provides users with access to a range of services through its Platform, designed to support general health awareness and lifestyle goals. These include, but are not limited to:
- Personalized health and nutrition information programs (PlantBasedReset);
- Digital guides sharing information about healthy eating and general wellness;
- Customized meal plans tailored to user preferences;
- Accountability support tools to help users track their progress.
2. ACCOUNTS
To access certain features of the Platform, you must first complete a quiz on our Platform, register, and create an account. You represent that the personal information you provide is accurate and truthful. We reserve the right to suspend or terminate your account for violations of these Terms.
3. SUBSCRIPTIONS AND AUTOMATIC RENEWAL
IMPORTANT BILLING DISCLOSURES
Automatic Renewal: All subscription plans (1-month, 3-month, and 6-month) will automatically renew at the end of the subscription period unless you cancel your subscription prior to the renewal date.
Introductory Offers: Introductory pricing (such as the 50% discount) applies to the first billing period only. Following the initial period, your membership will automatically renew at the regular, non-discounted price. For example, a 6-month membership purchased for AUD 108 will automatically renew at the regular price of AUD 216 unless cancelled.
4. CANCELLATION POLICY
You may cancel your subscription at any time. We want you to feel in control of your journey.
- How to Cancel: You can cancel by emailing us at shannon@plantbased-balance.org.
- Timing: To avoid being charged for the next period, please send your cancellation request at least 24 hours before your renewal date.
- Access: Your cancellation will take effect at the end of the current paid subscription period, and you will retain access to the Platform until that time.
5. REFUND POLICY
Subscriptions involve the purchase of digital content customized to your preferences. Accessing or downloading digital content constitutes use, and such purchases are non-refundable except as provided in our 365-Day Money Back Guarantee.
365-Day Guarantee: If, despite your good-faith efforts to follow the program, you are not seeing desired results, we will refund your money pursuant to our results guarantee. To be eligible, you must demonstrate a "Good Faith Effort" by following the protocol (including meal logs, step tracking, and daily workouts) for a minimum of 14 consecutive days. Detailed requirements can be found in our Fair Refund Policy.
6. INTELLECTUAL PROPERTY
The Platform, including all content, designs, personalized programs, and images, is exclusively owned by PlantBasedBalance. Users are granted a limited, personal, non-exclusive license for private use only. Reproduction or redistribution of any protocol content is strictly prohibited.
7. HEALTH DISCLAIMER
The programs offered on this Platform are intended solely for informational purposes. They are not a substitute for professional medical advice. Always consult your physician before beginning any diet or exercise program, especially if you have an existing medical condition or take medication. Use of the Platform is at your own risk.
8. CLASS ACTION WAIVER
USER AND COMPANY HEREBY WAIVE, WITH RESPECT TO ANY DISPUTE: (I) THE RIGHT TO PARTICIPATE IN A CLASS ACTION OR OTHER REPRESENTATIVE ACTION IN COURT OR IN ARBITRATION. THE PARTIES AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION.
9. CONTACT US
Please address your questions and feedback to: shannon@plantbased-balance.org.